General Information
Penguin Books S.A. is a subsidiary company of Penguin Books
LTD.
If you want to contact us:
By e-mail: mail@penguin.es
By Post: Penguin Books S.A., Glorieta de Quevedo, 9 7º
- 28015 Madrid
By Phone: (+34) 91 5943757
By Fax: (+34) 91 5934711
We distribute the best products from major British and American
publishers. In Spain and Portugal we represent the following
publishers:
A and C Black; Bloomsbury; Canongate; Dorling Kindersley;
Faber and Faber; Granta; Ladybird; Mary Glasgow; Penguin (Penguin,
Putnam, Signet, Viking); Puffin; Random House (Vintage, Arrow,
Harvill Press); Rough Guides; Time Warner (Warner, Abacus,
Virago); Transworld (Corgi, Black Swan)
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How to order
The books shown on the Penguin Books S.A. website are available
either from specialized bookshops or can be ordered directly
from Penguin Books S.A.
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TERMS OF SALE FOR DIRECT PURCHASES TO PENGUIN BOOKS
S.A.
- Unless otherwise specified, orders will be delivered directly
to your home, so please use a delivery address where you
will be during normal office hours.
- We will only deliver to the Spanish and Portuguese mainland,
and the Balearics.
- Orders will not be delivered to mail boxes.
- We will not process orders without full address, or NIF.
Orders received by fax or mail have to be signed.
- In the event of a delivery error or if your order arrives
damaged, please contact us within five days after delivery.
We will not accept returns after this time.
- All transactions are carried out by Penguin Books S.A.,
Glorieta de Quevedo, 9 7º, 28015 Madrid. CIF A80284425
- Delivery charges: delivery is free of charge for orders
over 30,00€. If your order is 30,00€ or less you
will be charged 3€ for delivery.
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Guarantees
CONFIDENCIALITY. All you data are kept in
electronic files and will only be used or accessed by Penguin
Books S.A. You can always exercise your right to access,
alter or withdraw your data from our files at any moment.
Please either write to us by post or e-mail.
SECURITY. We use a secure server (serviced
by Banco Sabadell) so you can safely use your credit card.
Your credit card data are only seen by the bank’s secure
serve and we do not hold this information in our files.
BEST PRACTISES. Our aim is to provide quality
information on the publications we distribute, as well as
a trustworthy delivery service for our customers. We endeavour
to deliver your orders as fast as possible. Should you not
be happy with the service you receive we will reimburse your
money.
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